Refund Policy

At Lumse-Al-Haya, we want our customers to be satisfied with their purchases. Please read the following policy before placing an order.

  1. ELIGIBILITY FOR RETURN
    Customers may request a return if the product is received damaged, defective, or incorrect.

  2. PRODUCT CONDITION
    Returned products must be unused, unworn, unwashed, and in their original condition and packaging.

  3. RETURN REQUEST
    Customers should contact Lumse-Al-Haya as soon as possible after receiving the order to report a damaged, defective, or incorrect product.

Please provide:

  • Order number

  • Customer name

  • Contact number

  • Reason for return

  • Photos/videos of the product if required

  1. NON-RETURNABLE ITEMS
    Products that have been worn, washed, altered, damaged by the customer, or used may not be eligible for return.

  2. EXCHANGE
    If you receive a defective, damaged, or incorrect product, we may offer an exchange subject to product availability.

  3. REFUNDS
    If a refund is approved, the refund will be processed according to the payment method and applicable conditions.

  4. RETURN SHIPPING
    If the return is due to a mistake by Lumse-Al-Haya, such as receiving a wrong or defective product, return arrangements may be provided. Other return shipping costs may be the customer's responsibility.

  5. SALE ITEMS
    Special sale or discounted items may have different return or exchange conditions.

  6. CONTACT US
    For return or refund requests, contact us:

Lumse-Al-Haya
Email: lumsealhaya90@gmail.com
Phone: 03193390266