Shipping Policy

Thank you for shopping with Lumse-Al-Haya.

  1. ORDER PROCESSING
    Orders are processed after order confirmation. Processing time may vary depending on product availability and order volume.

  2. DELIVERY TIME
    Delivery time depends on the customer's location and courier service. Estimated delivery times may vary due to weekends, public holidays, weather, or other unforeseen circumstances.

  3. DELIVERY ADDRESS
    Customers must provide a complete and accurate delivery address and contact number when placing an order.

Lumse-Al-Haya is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

  1. COURIER DELIVERY
    Orders are shipped through available courier services. Once the order is handed over to the courier, delivery is subject to the courier company's delivery schedule.

  2. DELIVERY DELAYS
    Occasionally, deliveries may be delayed due to circumstances beyond our control. We appreciate your patience in such situations.

  3. ORDER CANCELLATION
    Once an order has been processed or dispatched, cancellation may not be possible.

  4. DAMAGED PACKAGE
    If your package appears damaged upon delivery, please contact Lumse-Al-Haya as soon as possible with your order details and supporting photos/videos.

  5. CONTACT US
    For shipping-related questions, please contact us:

Lumse-Al-Haya
Email: lumsealhaya90@gmail.com
Phone: 03193390266